A third-party bill payment service called DOXO has gained the unfavorable attention of utility cooperatives. City of Delphi Utility customers may be misled while searching the Internet for the City of Delphi Utilities bill payment service. DOXO's payment pages are using the City of Delphi Utilities name WITHOUT PERMISSION, giving it the appearance of an official payment site.
DOXO will charge the member extra fees for processing their transactions, and City of Delphi Utilities cannot control when we will receive the member's payment from DOXO. This may result in a late payment from the member or even disconnection due to non-payment.
If you make online payments using any other services, use caution. Investigate before paying to make sure the service is legitimate, and inquire about any additional fees you may be required to pay.
